# Manager / Director of Customer Success at Craniometrix

- Company: Craniometrix (YC W22)
- What the company does: Using AI to help dementia patients age at home. Backed by Y Combinator.
- Company website: https://craniometrix.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York, NY, US
- Work setup: On-site
- Pay: $180K to $250K base salary per year (USD)
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/craniometrix/jobs/INZfmTT-manager-director-of-customer-success
- Page: https://www.1752.vc/careers/jobs/craniometrix-manager-director-of-customer-success/

## About the role

We're looking for a Customer Success leader to own what happens after a practice signs with Craniometrix. Our Partnerships Managers land the partnership. You and your team make it succeed: drive patient enrollment, build relationships the practice comes to rely on, and grow each account over time.

## What they're looking for

- Experience managing the full customer lifecycle, from onboarding through renewal and expansion
- A track record of driving measurable outcomes: adoption, utilization, retention, or expansion. In our world, that is patient enrollment and engagement
- Comfort with data and reporting. You can stratify a portfolio, read utilization, and build a review that moves a practice forward
- Strong written and verbal communication, credible with clinical and administrative stakeholders
- Comfortable in a fast-paced, early-stage environment and building from a blank page
- Highly organized, systematic, and comfortable owning a number

Tags: Sales