# Manager / Director of Enrollment (Series A Healthtech) at Craniometrix

- Company: Craniometrix (YC W22)
- What the company does: Using AI to help dementia patients age at home. Backed by Y Combinator.
- Company website: https://craniometrix.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York, NY, US
- Work setup: On-site
- Pay: $120K to $210K base salary per year (USD)
- Posted: 2026-07-31
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/craniometrix/jobs/H0DgIbs-manager-director-of-enrollment-series-a-healthtech
- Page: https://www.1752.vc/careers/jobs/craniometrix-manager-director-of-enrollment-series-a-healthtech/

## About the role

We are seeking a Manager / Senior Manager / Director of Enrollment to lead the team that turns identified families into enrolled families. You will line-manage our team of remote enrollment specialists who call patients and caregivers, explain the GUIDE program, guide families through the enrollment conversation, and help them submit a clean, compliant Medicare application.

## What they're looking for

- 3 to 8+ years of total experience, including direct management of a remote, hourly, W2 call-center or contact-center team of comparable size (~15+ reps), with hiring and performance management at that scale
- A track record of owning conversion or funnel metrics and moving them — you diagnose from the data, not from anecdote, and you're genuinely strong with numbers
- Demonstrated ability to coach call craft and build training that lifts a whole team, ideally including motivational interviewing, objection handling, or QA-driven coaching
- Experience running a compliant, HIPAA or other regulated industry call center operation, and owning a quality or error-rate metric alongside a conversion metric
- A clear good-to-great story: you've taken a functioning team or process and measurably improved it through coaching, training, or process change
- Excellent written and verbal communication, with the ability to make a complex funnel legible to a cross-functional team and leadership

Tags: Operations