# Customer Strategy Director at Cresta

- Company: Cresta
- What the company does: Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
- Company website: https://cresta.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: United States (Remote)
- Work setup: Remote
- Posted: 2026-01-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/cresta/jobs/4951656008
- Page: https://www.1752.vc/careers/jobs/cresta-customer-strategy-director/

## About the role

This is a senior individual contributor role on Cresta's Customer Strategy team, a small, high-impact group that operates at the intersection of AI strategy, contact center transformation, and enterprise sales. We show up as operators, not software vendors. Our job is to turn AI anxiety into AI confidence for the enterprises ready to lead the next era of customer experience.

## What they're looking for

- Deep credibility in AI agents: you understand the technology, its current limitations, and the competitive landscape well enough to advise customers making real transformation decisions
- Contact center domain expertise, whether from operating inside one or selling into them at enterprise scale
- Exceptional executive presence and storytelling ability, you can hold a C-suite room, make complex AI strategy legible, and leave customers with conviction, not just information
- A visionary orientation, customers are anxious about AI and overwhelmed with options, you're the person who gives them clarity and a path forward
- Strong product and technical fluency, PM background is a strong signal, you need to engage credibly on integration tradeoffs, deployment architecture, and model behavior without necessarily being an engineer
- Proven experience leading large, complex enterprise engagements with multiple stakeholders and long sales cycles

Tags: Sales