# Lead Engineer - AI Agent Voice Experience at Cresta

- Company: Cresta
- What the company does: Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
- Company website: https://cresta.com/
- Type: Startups (AI role)
- Level: Senior
- Location: United States (Remote)
- Work setup: Remote
- Pay: $205K to $270K base salary per year (USD)
- Posted: 2026-03-17
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/cresta/jobs/5155675008
- Page: https://www.1752.vc/careers/jobs/cresta-lead-engineer-ai-agent-voice-experience/

## About the role

We are looking for a Lead Engineer, AI Agent Voice Experience to help build the next generation of AI-powered voice systems for the contact center. In this role, you will work at the intersection of speech, language, and real-time production systems, improving how AI listens, understands, reasons, empathizes, and responds in live customer conversations.

## What they're looking for

- Bachelor’s degree in Computer Science, Mathematics, Machine Learning, AI, or a related field, Master’s or Ph.D. preferred
- 5+ years of experience building, evaluating, and deploying machine learning systems in production
- Demonstrated experience in leading fast-moving, highly technical teams. Strong communication skills, with the ability to influence cross-functional decisions and raise the engineering bar
- Distinctive technical vision for the future of voice AI
- Strong background in one or more of the following: speech recognition, speech processing, NLP, generative AI, or voice AI
- Deep experience with model evaluation, benchmarking, error analysis, and quality improvement for production ML systems

Tags: Engineering