# Manager of Enterprise AI Success. at Cresta

- Company: Cresta
- What the company does: Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
- Company website: https://cresta.com/
- Type: Startups (AI role)
- Level: Senior
- Location: United States (Remote)
- Work setup: Remote
- Pay: $180K to $245K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://job-boards.greenhouse.io/cresta/jobs/5412192008
- Page: https://www.1752.vc/careers/jobs/cresta-manager-of-enterprise-ai-success/

## About the role

As the Manager of Enterprise Customer Success at Cresta , you will lead and develop a high-performing team of AI Success Managers supporting our enterprise customers. Customer Success at Cresta has evolved beyond a traditional relationship-management model.

## What they're looking for

- Has experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI, or technology environment
- Brings a strong track record of driving retention, expansion, adoption, and measurable customer outcomes across enterprise accounts
- Has experience leading teams that manage a high-volume portfolio of complex enterprise customers, with the prioritization, grit, and operational rigor required to deliver meaningful outcomes at scale
- Understands how to coach a team to connect technical capabilities and product usage to real business results—not just feature adoption
- Is comfortable operating in a technical, AI-driven environment and can help their team build fluency in SaaS configuration, data analysis, AI tools, and evolving product capabilities
- Thinks strategically and systematically, with the ability to bring structure to ambiguity and translate insights into action

Tags: Customer Success