# Program Director at Cresta

- Company: Cresta
- What the company does: Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
- Company website: https://cresta.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: United States (Remote)
- Work setup: Remote
- Posted: 2025-10-25
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/cresta/jobs/4966428008
- Page: https://www.1752.vc/careers/jobs/cresta-program-director/

## About the role

The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (>$5M ARR).

## What they're looking for

- 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains
- Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups
- 3+ years of experience managing or mentoring implementation or delivery teams
- Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs
- Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity
- Strong financial acumen and ability to connect technical outcomes to business value and ROI

Tags: Customer Success