# Strategic Solutions Engineer, East at Cresta

- Company: Cresta
- What the company does: Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience. Backed by Greylock, Sequoia and a16z.
- Company website: https://cresta.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: United States (Remote)
- Work setup: Remote
- Pay: $225K to $275K base salary per year (USD)
- Posted: 2025-11-11
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/cresta/jobs/4985070008
- Page: https://www.1752.vc/careers/jobs/cresta-strategic-solutions-engineer-east/

## About the role

As a Strategic Solutions Engineer , you’ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions.

## What they're looking for

- 7+ years of experience in customer-facing roles, including 3–5 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
- Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
- Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
- Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
- Ability to design and communicate complex solutions clearly to both technical and business audiences
- Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals

Tags: Sales