# Customer Support Manager at Cribl

- Company: Cribl
- What the company does: Cribl is built for IT and Security data and provides a unified data management platform for exploring, collecting, processing, and accessing that data at scale. Backed by Greylock, Sequoia and GV.
- Company website: https://cribl.io/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Posted: 2026-08-03
- Apply by: 2026-10-08
- Apply: https://cribl.io/job-detail/?gh_jid=6123463004
- Page: https://www.1752.vc/careers/jobs/cribl-customer-support-manager/

## About the role

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

## What they're looking for

- Manage an industry leading team
- Manage Customer Support Escalations and be the calm voice of reason amongst the chaos
- Review Cases, Metrics, Statistics to ensure departmental success
- Mentoring and coaching to drive Engineers to their best success
- Participate and be an advocate of Customers and Engineers
- Create, maintain, enhance Processes and Procedures

Tags: Engineering