# Senior Technical Support Engineer at Cribl

- Company: Cribl
- What the company does: Cribl is built for IT and Security data and provides a unified data management platform for exploring, collecting, processing, and accessing that data at scale. Backed by Greylock, Sequoia and GV.
- Company website: https://cribl.io/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Posted: 2026-07-14
- Apply by: 2026-10-08
- Apply: https://cribl.io/job-detail/?gh_jid=6113659004
- Page: https://www.1752.vc/careers/jobs/cribl-senior-technical-support-engineer/

## About the role

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

## What they're looking for

- Develop a deep technical understanding of Cribl Stream and our other products
- Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
- Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions

Tags: Engineering