# Customer Success Manager at Crossing Minds

- Company: Crossing Minds
- What the company does: Backed by Index.
- Company website: http://crossingminds.com/
- Type: Startups
- Level: Senior
- Location: San Francisco/ Toronto
- Work setup: Remote
- Posted: 2022-06-02
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/crossing-minds/e09ca65c-9d61-4f42-a487-2b3acbfe517b
- Page: https://www.1752.vc/careers/jobs/crossing-minds-customer-success-manager/

## About the role

You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet, and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform. Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future.

## What they're looking for

- Build deep, trusted relationships with key contacts and executives at our customer's companies
- Review ongoing customer campaigns and provide strategic guidance to customers
- Successfully onboard and deploy new customers by working closely with the engineering team
- Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers
- Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met
- Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc

Tags: Business