# Vice President, Customer Success at Crunchtime

- Company: Crunchtime
- What the company does: Backed by Battery.
- Company website: https://crunchtime.com/
- Type: Startups
- Level: Principal and up
- Location: Atlanta, Georgia, United States; Boston, Massachusetts, United States; Louisville, Kentucky, United States; United...
- Work setup: On-site
- Pay: $190K to $225K base salary per year (USD)
- Posted: 2026-07-08
- Apply by: 2026-10-12
- Apply: https://www.crunchtime.com/open-positions?gh_jid=6103768004
- Page: https://www.1752.vc/careers/jobs/crunchtime-vice-president-customer-success/

## About the role

We are seeking an experienced and strategic Vice President of Customer Success to lead, scale, and evolve our Customer Success organization. This executive leader will be responsible for driving customer retention, maximizing customer value, identifying growth opportunities, and building a world-class Customer Success function that supports our next stage of growth.

## What they're looking for

- 10+ years of Customer Success, Account Management, or post-sales leadership experience in B2B SaaS organizations
- 5+ years leading Customer Success leaders and managers
- Proven experience building and scaling Customer Success organizations through periods of rapid growth
- Demonstrated success improving retention, expansion, and customer satisfaction metrics
- Strong operational background with experience implementing customer success methodologies, processes, and technology platforms
- Experience creating customer segmentation models, coverage strategies, and customer lifecycle programs

Tags: Customer Success