# Director, Customer Success at Culture Amp

- Company: Culture Amp
- What the company does: Empower your teams and fuel positive change with performance, development, and employee engagement tools – all-in-one intuitive employee experience platform. Backed by Index, Felicis and Sapphire.
- Company website: http://cultureamp.com/
- Type: Startups
- Level: Principal and up
- Location: Austin TX
- Work setup: On-site
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://job-boards.greenhouse.io/cultureamp/jobs/8304706?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/culture-amp-director-customer-success-2/

## About the role

The Director, Customer Success (internally we call it Customer Experience (CX))Pod Leader is accountable for driving customer value, retention, and expansion across a shared book of business within a cross-functional pod. This role leads a team of Customer Success Managers and Renewals Managers with the same rigor, commercial edge, and coaching intensity expected of a senior CS leader ; while operating as an equal partner to the Director, Sales in building one unified GTM engine. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Demonstrated success as a Customer Success leader, with direct accountability for GRR, renewal outcomes, and a team's performance against retention and adoption goals
- Experience owning and delivering a renewal forecast, including speaking to movement, risk, and the specific actions driving the result
- Deep understanding of CS methodology, LAER frameworks, and value-based customer engagement in a B2B SaaS environment
- Proven ability to coach and develop CS practitioners into high-performing strategic advisors
- Commercial confidence, comfortable navigating renewal negotiations, expansion conversations, executive-level customer engagement, and escalations
- Experience working cross-functionally with Sales, People Science, Implementation, Support, and RevOps to drive customer outcomes

Tags: CSSX

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/culture-amp-director-customer-success-2/