# Senior Customer Success Manager, Commercial at Culture Amp

- Company: Culture Amp
- What the company does: Empower your teams and fuel positive change with performance, development, and employee engagement tools – all-in-one intuitive employee experience platform. Backed by Index, Felicis and Sapphire.
- Company website: http://cultureamp.com/
- Type: Startups
- Level: Senior
- Location: Chicago, IL
- Work setup: On-site
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://job-boards.greenhouse.io/cultureamp/jobs/8263277?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/culture-amp-senior-customer-success-manager-commercial/

## About the role

We’re looking for a Senior Customer Success Manager to partner with our Named Commercial (Mid‑Market) customers to drive adoption, retention, and expansion outcomes across Culture Amp’s Employee Experience and Performance platform. You’ll be the strategic, post‑sale partner to People & Culture leaders, building success plans, leading executive strategy reviews, and translating people science insights into action. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3-6 years of experience in Customer Success or Account Management within SaaS, ideally with 2 years directly tied to revenue outcomes
- Proven ability to manage 70-80+ diverse Mid‑Market accounts, driving adoption, retention, and expansion with clear, measurable outcomes
- Drive multi-threaded and executive-level relationships and exercise strategic influence to drive customer commitment to new initiatives, product adoption, and renewal decisions
- Strategic Risk Identification & Churn Mitigation: Proven track record of identifying and reversing “at-risk” accounts by using data-driven signals and value realignment to secure long-term commitment
- Data storytelling: you can translate usage data, benchmarks, and people insights into clear narratives and recommended actions tied to business outcomes
- Excellent expectation‑setting, conflict management, and escalation handling, you’re comfortable resetting and aligning on a path forward

Tags: CSSX

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/culture-amp-senior-customer-success-manager-commercial/