# Senior Customer Success Manager at Culture Amp

- Company: Culture Amp
- What the company does: Empower your teams and fuel positive change with performance, development, and employee engagement tools – all-in-one intuitive employee experience platform. Backed by Index, Felicis and Sapphire.
- Company website: http://cultureamp.com/
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://job-boards.greenhouse.io/cultureamp/jobs/8350886?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/culture-amp-senior-customer-success-manager/

## About the role

Culture Amp is looking for an exceptional Senior Customer Success Manager to join our Enterprise Customer Success team. You’ll work alongside Account Managers, Renewals Managers, and Account Executives in what we call a pod, a small cross-functional team that shares ownership of the customer from first sale through to renewal. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of experience in a customer-facing role with accountability for retention and growth, such as customer success, account management, or renewals
- Experience managing a book of enterprise customers and owning outcomes like GRR and NRR
- Experience leading strategic conversations with senior stakeholders and translating product data into a story they act on
- Experience partnering with Sales and Renewals teams to protect and grow revenue
- Familiarity with customer success and CRM tools (e.g. Vitally, Salesforce, Gong). The specific stack is something we’ll teach you
- Hands-on experience using AI tools in your day-to-day work, from preparing for customer conversations to spotting risk and summarising account context, and a habit of sharing what works with your team

Tags: CSSX

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/culture-amp-senior-customer-success-manager/