# Senior Support Engineer, Identity Security - US at Cyera

- Company: Cyera
- What the company does: Cyera is an AI-native data security platform that helps enterprises discover, classify, govern, and protect sensitive data across cloud, SaaS, on-prem, and AI environments. Backed by Accel, Lightspeed and Sequoia.
- Company website: https://www.cyera.io/
- Type: Startups
- Level: Senior
- Location: New York, NY, United States
- Work setup: Remote
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://www.comeet.com/jobs/cyera/17.008/senior-support-engineer-identity-security---us/3D.174
- Page: https://www.1752.vc/careers/jobs/cyera-senior-support-engineer-identity-security-us/

## About the role

We're hiring a Senior Support Engineer as a founding member of our Identity Customer Success organization. You'll be the technical lifeline for our most strategic enterprise accounts and help architect how the support function operates from day one.

## What they're looking for

- You possess excellent organizational and analytical abilities, with a proven track record of remaining calm, articulate, and methodical during severe technical escalations or system outages
- Attention to detail is a part of your MO. Nothing slips through the cracks with you, even under pressure. Sev-1s, escalations, fast-paced environments, and changing priorities don't phase you
- You listen before you troubleshoot, solving for the customer rather than just trying to close a ticket
- Cross-collaboration across different teams and stakeholders comes naturally to you, keeping customer success at the center of everything
- Grounded in deep identity expertise, but always willing to learn what’s next
- You are relentlessly results-oriented, working hand-in-hand to align customer success with company goals while maintaining the drive to deliver your best work when the stakes are high

Tags: Customer Success