# Senior Technical Support Engineer - US at Cyera

- Company: Cyera
- What the company does: Cyera is an AI-native data security platform that helps enterprises discover, classify, govern, and protect sensitive data across cloud, SaaS, on-prem, and AI environments. Backed by Accel, Lightspeed and Sequoia.
- Company website: https://www.cyera.io/
- Type: Startups
- Level: Senior
- Location: Plano, TX, United States
- Work setup: Hybrid
- Pay: $90K to $145K base salary per year (USD)
- Posted: 2026-10-16
- Apply by: 2026-11-30
- Apply: https://www.comeet.com/jobs/cyera/17.008/senior-technical-support-engineer---us/7E.C6D-A3.50C?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/cyera-senior-technical-support-engineer-us/

## About the role

The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined product domains, reproduces issues, validates workarounds, improves escalation quality, and helps reduce repeat issues through documentation and product feedback. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues
- Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers
- Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance
- Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency
- Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders
- Mentor and elevate the team: Actively mentor Tier 1 engineers on technical troubleshooting, ticket hygiene, and escalation protocols to build a high-performance support culture

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/cyera-senior-technical-support-engineer-us/