# Sr. Technical Support Engineer, FedRAMP at Cyera

- Company: Cyera
- What the company does: Cyera is an AI-native data security platform that helps enterprises discover, classify, govern, and protect sensitive data across cloud, SaaS, on-prem, and AI environments. Backed by Accel, Lightspeed and Sequoia.
- Company website: https://www.cyera.io/
- Type: Startups
- Level: Senior
- Location: Eugene, Oregon
- Work setup: On-site
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://www.comeet.com/jobs/cyera/17.008/sr_-technical-support-engineer-fedramp/CD.47F?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/cyera-sr-technical-support-engineer-fedramp/

## About the role

As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers
- Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience)
- Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments
- Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge
- Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/cyera-sr-technical-support-engineer-fedramp/