# Senior Customer Success Manager at Cyvl

- Company: Cyvl
- What the company does: Cyvl provides an AI infrastructure intelligence platform to enhance how engineers inspect and manage physical infrastructure. The platform utilizes vehicle-mounted 3D mapping sensors and AI algorithms to improve efficiency, reduce costs, and improve safety. Backed by Purple Arch Ventures.
- Company website: https://cyvl.ai
- Type: Startups
- Level: Senior
- Location: Boston, Massachusetts
- Work setup: On-site
- Pay: $170K to $185K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://jobs.ashbyhq.com/cyvl/85f21628-cf10-49c3-a2a7-6d2adfddcbdb
- Page: https://www.1752.vc/careers/jobs/cyvl-senior-customer-success-manager/

## About the role

As our Senior Customer Success Manager, you'll own the full customer lifecycle for our most complex strategic accounts, from onboarding through renewal, and play a direct role in how they achieve measurable outcomes with our platform. You've owned renewals end to end and know what it takes to build the processes and playbooks that help a CS team scale. Here, you're not just following the playbook, you're helping write it. This role is based in Somerville, MA, or remote from San Francisco, CA.

## What they're looking for

- 5+ years of Customer Success experience, including owning complex enterprise or strategic customer relationships
- Ownership of the full renewal process, including forecasting, negotiation, and close
- Experience building CS processes and playbooks in an early-stage or scaling environment
- A track record leading strategic customer moments: onboarding, QBRs, and renewal cycles
- A strong analytical mindset, you use data to spot trends, measure impact, and uncover expansion
- An AI-first approach, you use AI tools to work more efficiently and maximize high-impact customer time

Tags: Sales