# Client Operations Specialist at Dakota

- Company: Dakota
- What the company does: Dakota Ridge is a technology company specializing in the development of a secure, enterprise-grade banking infrastructure designed specifically for cryptocurrency businesses. Backed by CoinFund.
- Company website: https://dakota.xyz
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: Remote
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://jobs.ashbyhq.com/dakota/019b5628-7cb7-4448-a990-cbdfd8f097d1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/dakota-client-operations-specialist/

## About the role

You’ll join our Client Operations team as the first line for client questions: tracing payments, resolving exceptions, and making sure every client gets a fast, accurate response. You’ll also turn what you learn into runbooks, help center articles, and fixes, so the same problem doesn’t come back. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company
- Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks)
- Comfort reading API responses, transaction data, and logs to figure out what happened
- Clear, calm writing, especially when the news isn't good
- An instinct to fix root causes, not just close tickets
- Sound judgment about what to handle yourself and when to escalate

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/dakota-client-operations-specialist/