# Customer Success Manager at Dashlane

- Company: Dashlane
- What the company does: Top-rated password manager and credential protection solution for enterprises, businesses, and individuals. Backed by Bessemer and Sequoia.
- Company website: https://www.dashlane.com/
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Pay: $117K to $126K base salary per year (USD)
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://job-boards.greenhouse.io/dashlane/jobs/8319455?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/dashlane-customer-success-manager/

## About the role

As a Customer Success Manager, you will be a pivotal player in transitioning our mid-market customer base from reactive maintenance into a disciplined, proactive retention and expansion engine. Joining an ambitious, high-performing team coming off its strongest year to date, you will take full-lifecycle ownership of accounts—from onboarding through product adoption, renewal, and upsell. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of Customer Success or Account Management experience within a fast-paced B2B SaaS environment
- Proven experience managing accounts across the full customer lifecycle from onboarding to renewals
- Experience using product analytics, health metrics, or CRM platforms to assess account health, forecast risk, and plan account strategy
- Comfortable using generative AI tools (e.g., ChatGPT, Gemini) to streamline daily workflows, draft communications, and synthesize portfolio data
- Prior experience within Cybersecurity, Identity and Access Management (IAM), or security-focused SaaS platforms
- A "builder" mindset with an innate drive to optimize processes, build playbooks from scratch, and scale operational efficiency

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/dashlane-customer-success-manager/