# Technical Support Engineer (L1/Frontline Support) at Databento

- Company: Databento
- What the company does: Databento provides real-time and historical market data APIs. Access data for equities, futures, options, and more with one integration. Sign up for $125 in free credits. Backed by NEA.
- Company website: https://databento.com/
- Type: Startups
- Level: Mid level
- Location: Remote / Boston / Salt Lake City / San Francisco / New York
- Work setup: Remote
- Posted: 2026-03-23
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/databento/jobs/7676362
- Page: https://www.1752.vc/careers/jobs/databento-technical-support-engineer-l1-frontline-support/

## About the role

This role sits squarely at L1 : you’ll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.

## What they're looking for

- Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing
- Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs
- Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials
- Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs
- Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback

Tags: Engineering