# IT Help Desk Specialist at Datacor

- Company: Datacor
- What the company does: Datacor is the leading provider of solutions for process manufacturers, chemical distributors, & engineers. Integrated and configurable tech for industry-specific needs. Backed by Norwest.
- Company website: https://www.datacor.com/
- Type: Startups
- Level: Mid level
- Location: San Jose, Costa Rica
- Work setup: On-site
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.greenhouse.io/datacor/jobs/5250766007?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/datacor-it-help-desk-specialist/

## About the role

We are seeking a motivated and customer-focused Level 1 IT Support Help Desk Technician to provide first-line technical assistance and support for end-users. This role is critical in ensuring smooth day-to-day technology operations by addressing IT issues, troubleshooting problems, and escalating when necessary. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering excellent customer service. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- High school diploma or equivalent (Associate's or Bachelor's degree in IT preferred)
- 1-2 years of IT support or help desk experience
- Basic knowledge of Windows and/or macOS operating systems, Microsoft 365, and common business applications
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) is a plus
- Excellent customer service orientation
- CompTIA A+, ITIL Foundation, or similar certifications are a plus

Tags: Information Technology

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/datacor-it-help-desk-specialist/