# Incident and Escalations Manager 3 - US-West at Datadog

- Company: Datadog
- What the company does: See metrics from all of your apps, tools & services in one place with Datadog’s cloud monitoring as a service solution. Try it for free. Backed by Index, CRV and ICONIQ.
- Company website: http://datadoghq.com/
- Type: Startups
- Level: Senior
- Location: Denver, Colorado, USA; San Francisco, California, USA
- Work setup: On-site
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://careers.datadoghq.com/detail/8263146/?gh_jid=8263146&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/datadog-incident-and-escalations-manager-3-us-west/

## About the role

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. IEM exists to continuously improve Datadog's overall customer experience during incidents and other critical moments. We're looking for experts with a background in incident management and escalation handling to provide fast incident response, clear ownership, and calm, confident communication for our global customer base. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of experience in a hands-on technical role at a software or cloud company, such as Support Engineering, Site Reliability Engineering, Solutions Architecture, or a similar technical function
- Strong familiarity with cloud computing and modern software architectures, scripting ability in Python, JavaScript, or shell is a plus
- Ability to correlate behaviors across known system interdependencies, assess customer and technical impact, and make sound decisions while remaining calm in high-pressure and ambiguous situations
- Experience independently coordinating cross-functional stakeholders and driving complex incidents and escalations toward resolution
- Experience driving projects from conception through delivery, with strong problem-solving skills and the ability to operate effectively in a fast-paced environment
- Strong written and verbal English communication skills, with the ability to communicate clearly with both technical and customer-facing audiences

Tags: Support Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/datadog-incident-and-escalations-manager-3-us-west/