# Customer Support Engineer at Datafy

- Company: Datafy
- What the company does: Optimize cloud storage costs with Datafy. Our solution auto-scales your EBS storage so you only pay for the storage you use saving you up to 50%. Backed by Bessemer and Insight.
- Company website: https://datafy.io/
- Type: Startups (AI role)
- Level: Mid level
- Location: New Jersey, NJ, United States
- Work setup: Hybrid
- Posted: 2026-10-31
- Apply by: 2026-12-15
- Apply: https://datafy.io/careers/co/new-jersey/D6.471/customer-support-engineer/all/?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/datafy-customer-support-engineer/

## What they're looking for

- Be the first technical point of contact for customers running Datafy's EBS Autoscaler in their AWS production environments
- Troubleshoot issues across AWS (EC2, EBS, IAM, CloudWatch), Linux, storage and Kubernetes, then reproduce, debug and escalate to Engineering with clear, actionable reports
- Support onboarding, deployments and POCs alongside Sales and Customer Success, so that evaluations move smoothly into production
- Monitor customer environments and flag risks before they become incidents
- Own the support queue and response-time commitments, and take part in an on-call rotation
- Build and maintain the knowledge base, runbooks and customer-facing documentation

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/datafy-customer-support-engineer/