# Technical Success Engineer at Datagrail

- Company: Datagrail
- What the company does: Powered by Vera—the complete privacy AI agent, and an unrivaled 2,500+ integrations—DataGrail solves complex privacy challenges that others can't. Backed by Felicis.
- Company website: https://www.datagrail.io/
- Type: Startups
- Level: Mid level
- Location: Remote - United States
- Work setup: Remote
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://job-boards.greenhouse.io/datagrail/jobs/7993287003
- Page: https://www.1752.vc/careers/jobs/datagrail-technical-success-engineer/

## About the role

Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we're entering a pivotal phase of growth as we scale toward the next stage of the business.

## What they're looking for

- Serve as DataGrail's tier 1 technical support, resolving requests directly and flagging what needs deeper expertise
- Investigate and reproduce reported bugs, then escalate to Engineering with clear repro steps and context
- Facilitate the back-and-forth between Engineering and the customer, and close the loop once a fix or workaround ships
- Partner with Customer Success to ensure successful technical implementation for customers
- Keep DataGrail's public documentation up to date
- Contribute to DataGrail's AI-first workflows, helping build and improve the shared tools, prompts, and processes that help the team move faster

Tags: Engineering