# Director of Customer Success - Americas at DataSnipper

- Company: DataSnipper
- What the company does: Trusted by all top 100 accounting firms, DataSnipper's AI agents handle audit and finance testing while your team stays in control. Book a demo today. Backed by Index and Insight.
- Company website: https://www.datasnipper.com/
- Type: Startups
- Level: Principal and up
- Location: New York
- Work setup: On-site
- Pay: $230K to $280K base salary per year (USD)
- Posted: 2026-08-14
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/datasnipper/8d71ede0-08c9-45f1-9e5d-0059f30c1967
- Page: https://www.1752.vc/careers/jobs/datasnipper-director-of-customer-success-americas/

## About the role

As Director of Customer Success - Americas at DataSnipper, you lead the regional Customer Success organization responsible for adoption, retention, customer value, and team performance across the Americas. You are accountable for turning DataSnipper into measurable business impact across Mid-Market, Enterprise, audit, and non-audit customer segments, while building the leadership system that allows managers and CSMs to execute consistently at scale.

## What they're looking for

- Required experience: 8+ years in Customer Success, Account Management, Professional Services, Implementation, or a related customer-facing function in B2B SaaS, with 4+ years in CS leadership and meaningful experience managing managers
- Second-Line Leadership: You have led managers before, or operated at a level where you coached leaders, inspected team performance through others, and influenced outcomes across multiple teams or segments
- Customer Success Operating Depth: You understand the full CS motion: onboarding, implementation, adoption, health management, risk mitigation, Strategic Business Reviews, renewals, expansion support, executive engagement, and voice of customer
- Data-Driven Executive Judgment: You use product data, health signals, forecast movement, customer sentiment, portfolio trends, implementation milestones, manager insight, and market signals to make decisions and influence company-level priorities
- Process, Scale, and Adaptability: You build repeatable systems without overcomplicating the work. You know when to standardize, when to adapt, and when to simplify, and you help teams stay focused through change
- Audit, Finance, or Data Automation Exposure: Experience with audit, accounting, finance, AI adoption, or workflow automation customers is a strong plus, especially where you have supported enterprise adoption, change management, or AI-enabled transformation

Tags: Customer Success