# Technical Support Specialist (AI First) at DataSnipper

- Company: DataSnipper
- What the company does: Trusted by all top 100 accounting firms, DataSnipper's AI agents handle audit and finance testing while your team stays in control. Book a demo today. Backed by Index and Insight.
- Company website: https://www.datasnipper.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York
- Work setup: Remote
- Pay: $85K to $105K base salary per year (USD)
- Posted: 2026-08-17
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/datasnipper/8f8e00e9-4b98-4897-9be0-75d3c333791e
- Page: https://www.1752.vc/careers/jobs/datasnipper-technical-support-specialist-ai-first/

## About the role

As a Technical Support Specialist at DataSnipper, you'll be a key player on our AI-first support team, helping customers resolve complex technical issues while actively shaping how we scale and improve our support systems.

## What they're looking for

- 2–4 years of experience in a technical support or application support role in a B2B SaaS environment
- Strong diagnostic and troubleshooting skills, comfortable working with logs, APIs, and browser developer tools
- Solid understanding of SaaS product architecture concepts (APIs, integrations, data flows)
- Experience with CRM and ticketing systems such as Intercom, Zendesk, Jira, or similar
- AI tool fluency, able to use AI to increase productivity, analyze data, and actively contribute to support AI agent improvement loops
- Adaptability to flex across priorities as needed, from strategy and AI improvement work to hands-on ticket crunching during peak-volume periods

Tags: Engineering