# Sr. Member Experience Manager at Dave

- Company: Dave
- What the company does: Want the best mobile financial app? Millions of people use Dave to get cash with no credit check, side hustles, and banking accounts with fewer fees. Join now. Backed by Norwest.
- Company website: https://dave.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $126K to $163K base salary per year (USD)
- Posted: 2026-08-18
- Apply by: 2026-10-12
- Apply: https://jobs.ashbyhq.com/dave/979bfdbc-9f42-47a1-9964-fafb7a61916b
- Page: https://www.1752.vc/careers/jobs/dave-sr-member-experience-manager/

## About the role

Dave is growing fast and the member base is growing with it. As more people choose Dave over traditional banking, the feedback loop that helps us understand their experience needs to be sharper, more structured, and more connected to the decisions that drive the business. That's what this role builds.

## What they're looking for

- Five or more years in member experience, Voice of Customer, customer insights, or CX with real program ownership
- A proactive and curious mindset with a natural drive to investigate patterns, identify opportunities, and improve the member experience
- Experience gathering signals from multiple touchpoints, including app store reviews and public social conversation, and turning them into structured, actionable recommendations
- Strong judgment in separating isolated feedback from meaningful trends and determining when deeper analysis, escalation, or action is needed
- Working fluency with Mode, Looker, or similar tools to independently build and defend a data-backed case
- Comfort leveraging AI tools such as Anthropic, OpenAI, and Gemini to guide research, synthesize feedback, identify patterns, and strengthen analysis

Tags: Member Success