# Customer Support Specialist | San Francisco at dcbel

- Company: dcbel
- What the company does: Dcbel specializes in smart home energy systems that empower users to manage their energy supply through a single device. Backed by Real Ventures.
- Company website: https://dcbel.energy
- Type: Startups
- Level: Mid level
- Location: San Francisco, California
- Work setup: On-site
- Posted: 2026-10-05
- Apply by: 2026-11-23
- Apply: https://dcbel.bamboohr.com/careers/255?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/dcbel-customer-support-specialist-san-francisco/

## About the role

We’re looking for a Customer Support Specialist to assist our customers with level 1 troubleshooting when using dcbel’s Ara products and services, and coordinating level 2 technical support, when required. In this role you’ll resolve customer queries, recommend solutions, and guide users through features and functionality — communicating with customers through chat, calls and email. When required, you’ll escalate internally, but you’ll own the customer experience through to resolution. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Ensure exceptional customer satisfaction with accuracy and professionalism while responding to customer inquiries by phone, email, or live chat
- Understand the customer’s house setup and diagnose configuration or product issues
- Client engagement — help customers manage their products, focus on each customer experience and make every interaction meaningful
- Meet Customer Support SLAs for response time by email, chat and telephone
- Level 1 Problem solving — assist customers through basic troubleshooting to get to resolution
- Level 2 coordination – When required, escalate internally to obtain remote level 2 support and/or on-site field support

Tags: Direct Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/dcbel-customer-support-specialist-san-francisco/