# Director of Customer Success at DealHub

- Company: DealHub
- Type: Startups
- Level: Principal and up
- Location: Austin, TX, United States
- Work setup: Remote
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://dealhub.io/careers/5F.273/director-of-customer-success/
- Page: https://www.1752.vc/careers/jobs/dealhub-director-of-customer-success/

## About the role

We are looking for a seasoned Director of Customer Success – Enterprise to lead and scale our enterprise customer success function. This role is critical to ensuring our largest and most complex customers achieve rapid time to value, successful go-lives, strong adoption, and long-term success. You will own the end-to-end enterprise customer journey—from onboarding through renewal—while building trusted executive relationships, driving execution excellence, and mentoring a high-performing Customer Success team.

## What they're looking for

- Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment
- Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives
- Build and maintain trusted relationships with senior stakeholders and executives at customer organizations
- Drive operational rigor and execution: clear plans, milestones, risk management, and accountability
- Establish and enforce best practices, playbooks, and success frameworks for enterprise customers
- Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders

Tags: Customer Success