# Manager, Customer Support at Dealpath

- Company: Dealpath
- What the company does: Dealpath has pioneered and established the Real Estate Deal Management industry by creating the leading intelligent software solution for investment management firms, empowering faster, more informed investment decisions and connections throughout the deal... Backed by 8VC.
- Company website: https://dealpath.com
- Type: Startups
- Level: Senior
- Location: New York City, New York
- Work setup: On-site
- Pay: $110K to $133K base salary per year (USD)
- Posted: 2026-10-06
- Apply by: 2026-11-23
- Apply: https://www.dealpath.com/job-post/?gh_jid=8259316&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/dealpath-manager-customer-support/

## About the role

Dealpath is hiring a Manager, Customer Support to build our Customer Support function from the ground up—defining the strategy, standing up the program, and running the day-to-day operation. You will design and operationalize the systems, processes, and metrics that turn support into a scalable, measurable, and consistently excellent customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor's degree or higher
- 5–8 years of experience in customer support, technical support, or customer operations at a SaaS or technology company, including experience owning support processes and metrics
- 3+ years of people management experience, including hiring, developing, and leading a support team
- Demonstrated experience building or significantly maturing a support function—standing up tooling, defining SLAs, and creating repeatable processes where little existed before
- Hands-on comfort personally resolving customer issues while also building the program around them
- Experience implementing and administering support tooling (e.g., Zendesk, Intercom, Freshdesk, or similar) and knowledge base/help center platforms

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/dealpath-manager-customer-support/