# Customer Success Engineer (Scaled) at Deepgram

- Company: Deepgram
- What the company does: Power enterprise voice solutions with Deepgram’s Speech-to-Text, Text-to-Speech, and Voice Agent APIs. Real-time, accurate, and built for scale. Backed by Y Combinator and Madrona.
- Company website: https://www.deepgram.com
- Type: Startups (AI role)
- Level: Mid level
- Location: USA | Remote
- Work setup: Remote
- Pay: $147K to $177K base salary per year (USD)
- Posted: 2026-08-21
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/deepgram/b856d0c2-df8e-492a-9044-62b0fd3c30b6
- Page: https://www.1752.vc/careers/jobs/deepgram-customer-success-engineer-scaled/

## About the role

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box.

## What they're looking for

- AI is how you work, not a tool you reach for occasionally. You've rebuilt a meaningful part of your workflow around it, and going back to the old way would feel like working with one hand tied behind your back. You'd refuse to
- 3–5+ years in a technical, customer-facing role — Customer Success Engineering, Sales Engineering, Solutions Engineering, Implementation, Technical Account Management, or Support Engineering — at an API-driven, developer-first, or AI company
- Fluency in APIs, developer workflows, and integration patterns, enough to run demos and troubleshoot L1/L2 issues. You don't need to be a software engineer, but you must be genuinely credible in technical conversations with developers
- Experience serving a high volume of customers or building scaled/tech-touch programs (digital onboarding, one-to-many campaigns, webinars, self-serve enablement, automated journeys)
- Systems thinking and process orientation — you've built repeatable playbooks, templates, or automations that worked across many customers
- A data-driven mindset: comfortable using product usage and customer health data to prioritize, measure, and refine your work

Tags: Customer Success