# Customer Success Manager (Remote-USA) at Deepjudge

- Company: Deepjudge
- What the company does: Powered by world-class enterprise search that serves up immediate access to all of the institutional knowledge in your firm, DeepJudge enables you to build entire AI applications, encapsulate multi-step workflows, and implement LLM agents. Backed by Felicis.
- Company website: https://www.deepjudge.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - USA
- Work setup: Remote
- Posted: 2026-06-08
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/deepjudge/61daa039-7cad-4c81-91ca-5ea955bef9e4
- Page: https://www.1752.vc/careers/jobs/deepjudge-customer-success-manager-remote-usa/

## About the role

Retention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients. Client Onboarding: Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.

## What they're looking for

- Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment
- Professionalism: Polished communication and presentation skills, with the ability to confidently engage senior legal professionals
- Legal Expertise (Nice to Have): A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs
- Tech-Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs)
- Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment where you will help build processes rather than simply follow a pre-existing playbook
- Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests

Tags: Customer Success