# IT Help Desk Specialist at DEFCON AI

- Company: DEFCON AI
- What the company does: DEFCON AI engineers AI solutions that are powered by advanced optimization across a range of industries, translating complex operations into scalable success. Backed by Bessemer.
- Company website: https://www.defconai.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Mclean, Virginia
- Work setup: On-site
- Pay: $65K to $80K base salary per year (USD)
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://job-boards.greenhouse.io/defcon/jobs/5271339007?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/defcon-ai-it-help-desk-specialist/

## About the role

We are seeking an IT Help Desk Specialist to own day-to-day end user support for a fast-growing, defense-focused organization of 70+ employees. This role is the first point of contact for IT requests, manages the user account lifecycle, and builds out our self-service Knowledge Base. You will work in a Microsoft 365 environment with a strong emphasis on security and compliance. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service levels
- Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, mobile devices, and conference room equipment
- Provide responsive, high-touch IT support to executives and senior leaders, including device setup, troubleshooting, application access, and meeting technology support
- Own the account lifecycle: create, modify, and deactivate user accounts in Microsoft Entra ID and connected SaaS applications
- Execute new hire onboarding and employee offboarding, including device provisioning, license assignment, and access removal
- Expand and maintain the IT Knowledge Base with clear, accurate how-to articles and troubleshooting guides

Tags: Defcon AI

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/defcon-ai-it-help-desk-specialist/