# Mission Director - Autonomous and Unmanned Systems at Defenseunicorns

- Company: Defenseunicorns
- What the company does: At Defense Unicorns, we make software a strategic deterrent with solutions that promote data independence, portability, and efficiency. Backed by Sapphire.
- Company website: https://defenseunicorns.com
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Posted: 2026-08-10
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/defenseunicorns/jobs/5208603007
- Page: https://www.1752.vc/careers/jobs/defenseunicorns-mission-director-autonomous-and-unmanned-systems/

## About the role

As the Mission Director for the Autonomous and Unmanned Systems Domain within the Federal Business Unit at Defense Unicorns, you will focus on ensuring customer retention, satisfaction, long-term success, and account expansion. This role emphasizes relationship management, hero happiness, and accelerating time to value for mission partners.

## What they're looking for

- Customer Retention & Satisfaction
- Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes
- Maintain a minimum 90% revenue retention rate by addressing customer needs, resolving issues promptly, and maintaining high engagement
- Time-to-Value & Adoption
- Guide prototype development and adoption towards the customers’ operational capability goals
- Ensure positive onboarding experience and expedited time-to-value for new customers

Tags: Federal Delivery