# AI Transformation Architect at Dialpad

- Company: Dialpad
- What the company does: Dialpad's AI-native contact center and communications platform connects human agents with AI voice and digital agents for great CX at scale. Backed by a16z, GV and Felicis.
- Company website: https://www.dialpad.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Tempe, US
- Work setup: On-site
- Posted: 2026-08-07
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/dialpad/jobs/8677784002
- Page: https://www.1752.vc/careers/jobs/dialpad-ai-transformation-architect/

## About the role

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

## What they're looking for

- 4+ years of experience in a high-impact, customer-facing technical role such as AI Architect, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products
- Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks
- Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive
- You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines
- Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun!
- Work at the center of the AI transformation in business communications

Tags: Sales Engineering