# Forward Deployed Engineer at Dialpad

- Company: Dialpad
- What the company does: Dialpad's AI-native contact center and communications platform connects human agents with AI voice and digital agents for great CX at scale. Backed by a16z, GV and Felicis.
- Company website: https://www.dialpad.com
- Type: Startups
- Level: Mid level
- Location: Anywhere, US
- Work setup: On-site
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/dialpad/jobs/8734067002
- Page: https://www.1752.vc/careers/jobs/dialpad-forward-deployed-engineer/

## About the role

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

## What they're looking for

- Convert prioritized use cases and pre-sales assumptions into a clear delivery scope, technical plan, and phased implementation approach
- Work directly with customer technical and operational teams to map real workflows, exception paths, approvals, escalation rules, and human-in-the-loop controls
- Design and build customer-specific AI agent solutions, including orchestration logic, prompt architecture, retrieval flows, workflow rules, and decision logic
- Implement integrations with customer data sources, APIs, SaaS platforms, CRMs, ERPs, and enterprise knowledge systems so agents can perform real work end to end
- Develop evaluation methods, guardrails, and acceptance criteria that measure agent usefulness, reliability, safety, task success, and production readiness
- Run iterative testing, failure analysis, and performance tuning to improve quality, groundedness, latency, cost, and operational effectiveness

Tags: Agentic Professional Services