# Sr. Commercial Counsel at Dialpad

- Company: Dialpad
- What the company does: Dialpad's AI-native contact center and communications platform connects human agents with AI voice and digital agents for great CX at scale. Backed by a16z, GV and Felicis.
- Company website: https://www.dialpad.com
- Type: Startups
- Level: Senior
- Location: Austin, US
- Work setup: On-site
- Posted: 2026-07-13
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/dialpad/jobs/8626749002
- Page: https://www.1752.vc/careers/jobs/dialpad-sr-commercial-counsel/

## About the role

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

## What they're looking for

- Serve as a key point of contact and legal decision-maker for enterprise and strategic accounts, managing deal escalations with sound, risk-calibrated judgment
- Draft and redline sophisticated contract language across a wide range of commercial terms, including limitations of liability, indemnification, IP ownership, data processing, SLAs, and audit rights
- Identify, articulate, and resolve complex legal issues with practical, business-oriented recommendations that balance legal risk against commercial objectives
- Work with outside counsel on real estate leases for Dialpad global offices
- Act as a strategic advisor to senior business stakeholders including Sales leadership, Finance, and Customer Success, influencing deal structure and go-to-market strategy from the earliest stages of customer engagement
- Collaborate with Privacy, Security, and Compliance teams on sophisticated contractual issues, including GDPR, CCPA/CPRA, HIPAA, and sector-specific regulatory requirements

Tags: Legal