# Customer Success & Implementation Specialist at Dill

- Company: Dill (YC W23)
- What the company does: Dill helps construction suppliers automate accounts receivable,…. Backed by Y Combinator.
- Company website: https://usedill.com/
- Type: Startups
- Level: Mid level
- Location: US / Remote (US)
- Work setup: Remote
- Pay: $80K to $120K base salary per year (USD)
- Posted: 2026-08-02
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/dill/jobs/rYUYxlP-customer-success-implementation-specialist
- Page: https://www.1752.vc/careers/jobs/dill-customer-success-and-implementation-specialist/

## About the role

You'll be part of the team that owns the customer experience after the contract is signed: getting new distributors live on Dill, training their team, keeping the relationship healthy over time, and handling day-to-day support. This is fundamentally a customer success role, but you'll need enough product fluency to train well and to translate customer feedback into something useful.

## What they're looking for

- Personable and patient — you enjoy talking to people, including non-technical customers
- Product-minded, in service of customer success
- Highly responsive — customers get a fast reply, whether it's a missed call, an email, or a Slack ping from your colleague. You don't let things sit
- Detail-oriented and structured — you keep good notes, follow checklists, and don't let things fall through the cracks
- Comfortable on the phone — you're not thrown off by an unscheduled call from a customer
- Preferred: Based on the East Coast (or able to work East Coast morning hours)

Tags: Operations