# Specialist, Customer Care Operations Project Mgmt at DIRECTV

- Company: DIRECTV
- What the company does: DIRECTV is an American digital entertainment services provider delivering sports, news, movies, family, and local programming channels. Backed by Space Capital.
- Company website: https://directv.com
- Type: Startups
- Level: Mid level
- Location: 2 Locations
- Work setup: On-site
- Pay: $63K to $114K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://directv.wd1.myworkdayjobs.com/en-US/Careers/job/El-Segundo-CA/Specialist--Customer-Care-Operations-Project-Mgmt_R260314
- Page: https://www.1752.vc/careers/jobs/directv-specialist-customer-care-operations-project-mgmt/

## About the role

The Specialist, Customer Care Operations Project Management is a developing project management professional supporting Customer Care/Call Center initiatives with increasing independence. This individual executes predetermined project assignments by applying standard procedures to address tasks related to execution and delivery.

## What they're looking for

- Supports project management tasks for both internal and external partner Customer Care operations
- Applies basic project management skills, tools, and techniques for scope, quality, schedule, and resource management
- Reviews and validates AI-generated information for accuracy, completeness, and appropriate business context before using or sharing it
- Executes predefined test cases and scripts for front-end system testing tied to project assignments, following established testing procedures and checklists
- Documents test results, identifies discrepancies, and escalates potential issues for review
- Navigates front-end interfaces, simulates user workflows, and provides structured feedback on system behavior in support of project deliverables