# Customer Success Manager at Dots 💸

- Company: Dots 💸 (YC S21)
- What the company does: Developer friendly drop in payouts infrastructure. Backed by Y Combinator.
- Company website: https://usedots.com
- Type: Startups
- Level: Senior
- Location: New York, NY, US / San Francisco, CA, US
- Work setup: On-site
- Pay: $150K to $210K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-16
- Apply: https://www.ycombinator.com/companies/dots-2/jobs/rNLuVF8-customer-success-manager?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/dots-customer-success-manager/

## About the role

You'll manage customer onboarding, retention and growth, while also running our full-time and contract support team. You'll carry your own accounts, help customers navigate complex payout issues and decide which recurring problems should be solved through better process, automation or product. You'll own the process of taking customers from signing a contract to going live, and beyond. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Worked in fintech or finance, ideally in payments or payouts
- Managed a mixed team of full-time employees and contractors
- Scaled support from a shared inbox into a more structured function

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/dots-customer-success-manager/