# Customer Success Manager at Double

- Company: Double (YC S21)
- What the company does: We make software for bookkeepers. Backed by Y Combinator.
- Company website: https://www.doublehq.com
- Type: Startups
- Level: Senior
- Location: Austin Office (or Remote) / Remote (USA; CA; US)
- Work setup: Remote
- Pay: $80K to $100K base salary per year (USD)
- Posted: 2022-10-26
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/doublehq/jobs/3bgXiZT-customer-success-manager
- Page: https://www.1752.vc/careers/jobs/double-customer-success-manager/

## About the role

Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.

## What they're looking for

- 2-3 years of experience in a customer-facing role at an early stage SaaS startup
- Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
- Knack and passion for process improvement, documentation and increasing operational efficiencies
- Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
- Accounting / finance experience is preferred, interest in learning the space is required

Tags: Sales