# Customer Success Specialist at Draft The Record

- Company: Draft The Record (YC S24)
- What the company does: AI For Litigation. Backed by Y Combinator.
- Company website: https://www.drafttherecord.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, CA, US / New York, NY, US / Remote (US)
- Work setup: Remote
- Pay: $80K to $120K base salary per year (USD)
- Posted: 2026-06-24
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/draft-the-record/jobs/WN9VSsM-customer-success-specialist
- Page: https://www.1752.vc/careers/jobs/draft-the-record-customer-success-specialist/

## About the role

We are looking for a customer success representative who wants to own customer relationships end to end. You will directly work with the founders and own the entire customer journey through onboarding, support, account management, and referral expansion for 100s of customers.

## What they're looking for

- LOVE HELPING PEOPLE AND TALKING TO PEOPLE. You care deeply about customers and take pride in making complex situations feel clear and manageable
- You stay organized when several customer issues are moving at once and follow through until each issue is resolved
- You know when to solve independently, when to escalate, and how to keep customers informed along the way
- You look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation

Tags: Support