# Senior Customer Success Manager at DraftWise

- Company: DraftWise (YC S20)
- What the company does: Contract and negotiation AI built for lawyers. Backed by Index and Y Combinator.
- Company website: https://www.draftwise.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York, NY, US / Chicago, IL, US / Toronto, ON, CA / Toronto, Ontario, CA / Remote (US)
- Work setup: Remote
- Pay: $150K to $190K base salary per year (USD)
- Posted: 2025-01-01
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/draftwise/jobs/jt9VjmE-senior-customer-success-manager
- Page: https://www.1752.vc/careers/jobs/draftwise-senior-customer-success-manager/

## About the role

As a Senior Customer Success Manager on our team, you will play a critical role in ensuring our customers achieve their desired outcomes and realize the full value of our platform. You are directly responsible for the success of these customers, through onboarding, driving adoption, and reducing churn. You will act as the voice of your users in sharing their feedback across the organization, and defining and proposing new product features to enhance DraftWise’s impact on our customers..

## What they're looking for

- Exceptional communication skills with an emphasis on building trust
- Proven track record of driving customer engagement, retention, and expansion
- Passion for seeing customers succeed with the product you helped build
- Passion for building communities of evangelists amongst our customers
- Experience designing software training and analyzing cohort retention
- Interest in the legal industry or in language analytics

Tags: Sales