# Senior Engineering Support Engineer at Dragos

- Company: Dragos
- What the company does: Secure your critical infrastructure with Dragos, our industrial cybersecurity solutions provide unmatched visibility and threat detection for OT environments.
- Company website: https://www.dragos.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://job-boards.greenhouse.io/dragos/jobs/5408528008
- Page: https://www.1752.vc/careers/jobs/dragos-senior-engineering-support-engineer/

## About the role

Dragos Engineering Support is the bridge between our customers and the engineering teams that build the Dragos platform. When something breaks in a customer environment — or before it does — Engineering Support is the team that investigates, diagnoses, and drives resolution. We own Tier 3 technical escalations, application-layer observability and reliability, and the feedback loop that turns production signals into better software.

## What they're looking for

- 3+ years of experience in technical support engineering, site reliability engineering, or a closely related customer-facing engineering role, with demonstrated ownership of complex issue resolution
- Demonstrated experience troubleshooting complex distributed systems in production environments — comfortable reading logs, tracing component interactions, and isolating root cause under pressure
- Strong Linux system administration skills — comfortable with processes, filesystem, networking, and diagnosing application behavior from first principles
- Experience with containerized application environments (Kubernetes and/or Docker) at a level sufficient to investigate pod health, examine logs, and understand deployment state
- Familiarity with observability platforms (Datadog or equivalent) and some experience building and maintaining monitors, dashboards, and alerts
- Experience supporting Elasticsearch, PostgreSQL, or similar database platforms in a production environment

Tags: Engineering Support