# Customer Success Manager at Dropbox

- Company: Dropbox
- What the company does: Discover Dropbox – secure, easy cloud storage for file sharing and collaboration. With Dash, save time and organize all your company content in one place. Backed by Accel, Greylock and Y Combinator.
- Company website: http://www.dropbox.com
- Type: Startups
- Level: Senior
- Location: Remote - US: Select locations
- Work setup: Remote
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://jobs.dropbox.com/listing/8186675?gh_jid=8186675
- Page: https://www.1752.vc/careers/jobs/dropbox-customer-success-manager/

## About the role

As a Customer Success Manager at Dropbox, you will own the post-sale relationship for a portfolio of customers, with a focus on helping them realize measurable value from their investment while driving product adoption, retention, and Net Revenue Retention (NRR).

## What they're looking for

- 4+ years of experience in B2B SaaS Customer Success, Account Management, or a comparable post-sale customer-facing role, with demonstrated success managing a portfolio of customers
- Recent experience directly managing or materially influencing customer renewals and retention, with the ability to provide measurable examples of renewal, retention, or churn-reduction outcomes
- Demonstrated ability to identify customer risk, diagnose underlying causes, build mitigation plans, and take proactive action to improve retention outcomes
- Experience building and maintaining strategic relationships across multiple levels of a customer organization, including executive and senior-level stakeholders
- Strong business acumen and demonstrated ability to connect product adoption and usage to customer objectives, measurable outcomes, and business value
- Strong analytical and problem-solving skills, with experience using quantitative and qualitative customer signals to assess health, prioritize a portfolio, and make informed decisions

Tags: CXS - Success - AMER (Sub Team)