# Renewals Strategy Principal Program Manager at Dropbox

- Company: Dropbox
- What the company does: Discover Dropbox – secure, easy cloud storage for file sharing and collaboration. With Dash, save time and organize all your company content in one place. Backed by Accel, Greylock and Y Combinator.
- Company website: http://www.dropbox.com
- Type: Startups
- Level: Principal and up
- Location: Remote - US: Select locations
- Work setup: Remote
- Posted: 2026-08-20
- Apply by: 2026-10-12
- Apply: https://jobs.dropbox.com/listing/8094537?gh_jid=8094537
- Page: https://www.1752.vc/careers/jobs/dropbox-renewals-strategy-principal-program-manager/

## About the role

As part of our evolving go-to-market strategy, Customer Experience & Success (CXS) will assume ownership of commercial renewals, creating a unique opportunity to rethink how we drive customer retention and long-term recurring revenue. We're looking for an experienced strategy and operations leader to help shape Dropbox's retention strategy, modernize our renewal operating model, and build the capabilities that enable customers to realize ongoing value from Dropbox.

## What they're looking for

- 10+ years of experience in SaaS strategy, renewals, customer lifecycle management, customer success, revenue operations, or commercial operations
- Experience designing, building, or scaling renewal, retention, or recurring revenue programs within a B2B SaaS environment
- Deep expertise in renewal strategy, forecasting, customer retention, and recurring revenue operations
- Experience building scalable operating models, processes, playbooks, governance, or customer programs that improved business performance
- Experience leading new initiatives or organizational transformations from concept through operational execution
- Proven ability to lead complex cross-functional programs and influence senior stakeholders without direct authority

Tags: Confidential - Exec Recruiting