# Support Engineer - U.S. Public Sector at DTEX

- Company: DTEX
- What the company does: Only DTEX unifies DLP, behavioral analytics and user activity monitoring with AI to stop insider risks from becoming data breaches. Backed by Norwest.
- Company website: https://www.dtex.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Pay: $150K to $200K base salary per year (USD)
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://dtexsystems.applytojob.com/apply/kVxdWlTCQ0/Support-Engineer-US-Public-Sector
- Page: https://www.1752.vc/careers/jobs/dtex-support-engineer-u-s-public-sector/

## About the role

The Support Engineer is a key member of the DTEX Technical Support organization, supporting enterprise and U.S. public sector customers operating complex, mission-critical environments. This role combines deep technical troubleshooting, customer engagement, and deployment support across Linux-based distributed systems deployed in both on-premises and cloud environments.

## What they're looking for

- Active United States Top Secret Security Clearance is required
- Experience supporting large, complex enterprise and government environments, including highly regulated or security-sensitive deployments
- 7+ years of experience troubleshooting, deploying, and supporting enterprise software solutions in customer-facing environments
- Advanced Linux system administration and troubleshooting experience supporting enterprise and distributed environments
- Background in technical support, systems administration, site reliability, or related roles involving complex troubleshooting and customer-facing problem resolution
- Hands-on troubleshooting and operational support of OpenSearch, Elasticsearch, PostgreSQL, or similar enterprise data platforms