# Customer Success Lead/Manager at DualEntry

- Company: DualEntry
- What the company does: Scale your business with DualEntry, the AI-native ERP. Cut out 90% of manual tasks and handle 10x more transactions with the same headcount. Backed by Lightspeed and GV.
- Company website: https://www.dualentry.com/
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $140K to $190K base salary per year (USD)
- Posted: 2026-04-22
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/dualentry/d4c3e211-1ac8-40fd-8651-72f0137839e6
- Page: https://www.1752.vc/careers/jobs/dualentry-customer-success-lead-manager/

## About the role

Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes, while handling support for your owned accounts

Tags: Customer Experience