# Director of Customer Success at DualEntry

- Company: DualEntry
- What the company does: Scale your business with DualEntry, the AI-native ERP. Cut out 90% of manual tasks and handle 10x more transactions with the same headcount. Backed by Lightspeed and GV.
- Company website: https://www.dualentry.com/
- Type: Startups
- Level: Principal and up
- Location: New York City
- Work setup: On-site
- Pay: $180K to $260K base salary per year (USD)
- Posted: 2026-07-18
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/dualentry/0c705f69-26ca-42ad-8976-97d57d66c6e1
- Page: https://www.1752.vc/careers/jobs/dualentry-director-of-customer-success/

## About the role

Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes, while handling support for your owned accounts

Tags: Customer Experience